Return and Refund Policy
Effective Date: January 1, 2026
This Return and Refund Policy outlines the terms and conditions applicable to purchases made through KickArena, available at kickarena.store. By placing an order, you agree to the conditions described below.
Return Eligibility
Customers may request a return under the following conditions:
- Items must be unused, unworn, and in original condition.
- Items must be returned with original packaging and tags attached.
- Return requests must be submitted within 30 days of delivery.
- Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale.
- Gift cards.
- Personalized or custom-made products.
- Items showing signs of use, damage, or alteration.
Return Process
To initiate a return, customers must contact our support team with order details. Once approved, instructions for returning the product will be provided.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Returns sent without prior authorization may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
- Approved refunds will be processed within 5 to 10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, unless required by law.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us for assistance.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 7 days of delivery. Supporting evidence, such as photos, may be required.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.
Contact Information
For return requests or questions regarding this policy, please contact us:
- Store Name: KickArena
- Website: kickarena.store
- E-mail: support@kickarena.store