Chargeback and Fraud Policy
Effective Date: January 1, 2026
This Chargeback and Fraud Policy outlines the procedures and conditions related to disputed transactions, chargebacks, and fraud prevention for purchases made on kickarena.store, operated by KickArena.
Fraud Prevention
We take fraud prevention seriously and implement security measures to protect both the business and customers.
- All orders are subject to verification and review.
- Additional documentation may be requested to confirm identity.
- Orders flagged as high-risk may be delayed or canceled.
Chargeback Policy
By completing a purchase, customers agree to contact us before initiating a chargeback or dispute with their bank or payment provider.
- Customers must attempt to resolve issues directly with our support team.
- Unauthorized chargebacks may be considered fraudulent activity.
Dispute Resolution
We are committed to resolving disputes in a fair and timely manner.
- Customers should contact us with order details and a description of the issue.
- We will review all cases and provide a resolution based on our policies.
Evidence Submission
In the event of a chargeback, we reserve the right to provide evidence to financial institutions, including:
- Proof of delivery.
- Order confirmation records.
- Customer communication history.
- Fraud detection data (IP address, device, location).
Abuse and Misuse
We reserve the right to take action against customers who abuse the chargeback system.
- Accounts may be restricted or banned.
- Future purchases may be declined.
Contact Information
For assistance regarding billing issues or disputes, please contact us:
- Store Name: KickArena
- Website: kickarena.store
- E-mail: support@kickarena.store